Our daughter ordered some groceries from ASDA last week which were supposed to arrive late on Friday night but which did not arrive.
As the next day was a Bank Holiday she left it to contact the supermarket on the Tuesday whereupon they cancelled the order and said she would have to reorder and go to the back of the queue with regard to booking a delivery slot.
This particular piece of idiotic modern life caused me to cast my mind back to “the good old days” where a shopkeeper who had made the same faux pas as Asda would have responded differently to a valued customer; assuming of course that ASDA consider their customers as valued.
I imagine in days gone by the response may have been a little different, something along the lines of, “Good Lord, Madam/Sir, I am so frightfully sorry we have failed to deliver your order, I will see to it that I send a man out with a fresh order straight away and please accept my sincere apologies, you will of course not be charged for this delivery.” Had this been in writing they would have ended with the phrase, “We are your obedient servants, ASDA supermarket.”
I was further reminded of how much better customer service used to be when I took my car to be washed and having decided to have it waxed as well I went into the nearby TESCO supermarket with the intention of purchasing a magazine to read whilst I was waiting.
Having found a suitable magazine I took it to the checkout where the lady on the till informed me “this isn’t on the system, we can’t sell it to you.”
As I was wearing a mask which I thought might suffice as a disguise I was tempted, for a brief moment in time, to do what is colloquially known as “doing a runner” but thought better of it.
It’s hard to hear when wearing a mask though Lord knows why, however the checkout lady summoned assistance from an employee of higher standing who came to the till to repeat exactly what had been said to me previously.
I suggested perhaps I might just give them the £4.80 in cash but this was not available as an as an option when the “computer says no.”
Upon returning home I was regaling the story to our other daughter who when young worked in customer service for a supermarket and would you believe it, had these ladies been bothered to put themselves out they could through the means of computer whizzkiddery have put the magazine onto the system and thereby sold the item to me.
Yet another example of the abysmal customer service we put up with nowadays and just in case people should imagine that I am not telling the truth about the old days, I have included a rather faded letter sent to my father in 1959 apologising that the Banquet photographs were not shown on Saturday and ending in the proper fashion; “We are, Your obedient servants.”
Ah, how I long for the good old days!