The following is a transcript of my online conversation with Ebay customer support which lasted for virtually 50 minutes and still the problem was not resolved.

I listed an item as collection only and yet the buyer is unable to pay as Ebay says I should post the item to him, now I may have made a mistake in my listing but as I sold another item which has gone through with no problem I assume my listing should have been alright.

Assuming I had made a mistake how long should it take for an Ebay customer support assistant to adjust my listing details so the payment can go through, I would have thought a few minutes at the most but this is yet another example of dealing with these foreign call centres where it takes forever and still is not resolved at the end.

Should you have all the time in the world and actually read the transcript to the end I was actually cut off as I was still trying to communicate but the massage was blocked, I have no idea how this can be cost effective for a business, I imagine they pay these people peanuts to do the job but as we all know, if you pay peanuts you get monkeys, rather than highly trained individuals who can actually solve the problem for you.

Escalation from eBay Helpbot2021 – 09 – 2111:56:46 UTC Kashif

Hi I see that you have been transferred to me. My name is Kashif. I’ll be looking after you today.

11:57:22 UTC 7394joe

I sold an item as collection only but the buyer can not pay by paypal as it wants me to post the item. I need to change this so the buyer can pay by paypal.

11:57:45 UTC Kashif

Hi Joseph hope you are doing well.

11:57:47 UTC Kashif

I certainly understand your situation and I’m eager to sort things out for you.

11:57:58 UTC Kashif

Could you please help me with the item number you are referring to?

11:58:55 UTC 7394joe


11:59:06 UTC Kashif

Thank you for confirming. Do not worry, I will surely help you with this. Please give me 2-3 minutes to check it.

12:04:09 UTC Kashif

It is taking longer than I had anticipated to pull up the requested information, I will need an additional few minutes.

12:04:23 UTC 7394joe


12:07:27 UTC Kashif

Thank you for waiting patiently.

12:07:28 UTC Kashif

Joseph I have gone through your concern and the best I would suggest you here is that you send an invoice to the buyer and ask them to pay for the item.

12:08:21 UTC Kashif

You can find the option to send the invoice from the sold section of your ebay account.

12:09:33 UTC 7394joe

It will not let me send an invoice either as it wants me to post it, which is obviously not able to do as the item is a very large lawnmower which I listed as collection only. I have no idea why it keeps wanting me to post it.

12:12:09 UTC Kashif

So you want that the item is collected in person and the payment is done via paypal. Right?

12:12:31 UTC 7394joe

Yes please.

12:21:42 UTC Riddhaya

Hello joseph. Thank you for contacting eBay Managed Payments my name is Riddhaya, and I am happy to help you today. For the safety and security of your account please do not provide any personal/sensitive information.

12:21:45 UTC Riddhaya

I hope you are safe and doing well.

12:21:52 UTC Riddhaya

I see you opened this account 16years ago, thank you for your loyalty.

12:23:30 UTC 7394joe

All I want is to get paid by paypal for the lawnmower I sold which I listed as collection only but ebay is stopping it and asking for me to post the item.

12:24:04 UTC Riddhaya

Okay, I understand your concern but unfortunately I have bad news for you!

12:24:35 UTC Riddhaya

PayPal and eBay have parted ways so I would not be able to help you regarding anything to do with PayPal. But the good news is , we are now managing your payments.

12:25:10 UTC Riddhaya

All you have to do is set up a place where we can pay you, you can add your bank account with us to get the funds directly in your bank account or you can add payoneer account with us.

12:25:18 UTC Riddhaya

Payoneer is somehow like PayPal but better.

12:25:33 UTC Riddhaya

I request you to please try it if you are not comfortable with adding the bank.

12:26:02 UTC 7394joe

How do I get paid then, I am concerned about safety and prefer transfers rather than cash?

12:26:26 UTC Riddhaya

Please add your bank account with us, we would be seing you the payouts to your bank directly.

12:27:43 UTC 7394joe

Where do I go to add my bank details, I haven’t noticed where to do that?

12:28:29 UTC Riddhaya

To update your checking account details in My eBay: Go to Payments in your My eBay. Select Edit under your bank account labeled Used for payouts. Make your changes and select Update bank account.

12:28:43 UTC Riddhaya

I request you to please follow the steps in order to add your bank account.

12:30:18 UTC 7394joe

I thought my bank account details were there already as I buy through that account, is there a different place for selling?

12:33:03 UTC 7394joe

Are you still there?

12:33:20 UTC Riddhaya

Yes I am right here.

12:34:01 UTC Riddhaya

Yes please, I request you to add the account in order to get paid.

12:35:20 UTC 7394joe

Surely my bank account details are already there as I buy with that account, is there a different place to put my bank details to get paid?

12:36:25 UTC Riddhaya

Okay, allow me 2 minutes to check

12:38:37 UTC Riddhaya

I have good news for you!

12:38:45 UTC Riddhaya

Your bank is connected and active.

12:39:03 UTC Riddhaya

I request you to please go to My eBay > Selling and confirm if you see any error,

12:39:23 UTC 7394joe

Then how do I get the buyer to pay?

12:40:12 UTC Riddhaya

Please confirm if you have any error.

12:43:42 UTC Riddhaya

I do not mean to rush but are you still there?

12:44:00 UTC Riddhaya

Since you are not replying to this conversation, unfortunately I will have to disconnect this chat.

12:44:02 UTC Riddhaya

Thank you joseph for contacting eBay chat support. Hope you have a great day ahead!

12:44:03 UTC

Chat ended by Riddhaya


10 ecommerce alternatives to eBay | JivoChat

About The Diary of a Country Bumpkin

I am a retired actor, although to be honest I only retired because I wasn't getting any work and the option of becoming an unemployed actor/waiter at my age was ludicrous, especially as my waiting skills are non-existent. Having said I’m retired, I don’t think there really is such a thing as a retired actor for I am still available for work, I just don’t have an agent or any connections with regards to obtaining any worthwhile work. I have over the years done student films when there is nothing else available, always low paid (if at all) the only incentive was always the promised copy of the finished film for your show reel which nine times out of ten always failed to materialise. I spent many years looking after my aged mother who had dementia, hence the lack of acting work but shortly after her death I was lucky enough to run into an ex-girlfriend of many years ago and our romance blossomed once again, resulting in us getting married in 2013. My move to the countryside inspired me to write The Diary of a Country Bumpkin which tells of my continuing dilemmas in dealing with the rigors of the countryside from the unexpectedly large number of pollens, fungal moulds and hay products waiting to attack the unsuspecting townie. I enjoy writing, see my play Dulce Et Decorum Est Pro Patria Mori on The Wireless Theatre Company, The Plays Wot I Wrote and The Battle of Barking Creek both available on Amazon.co.uk and am very fond of classic cars so my ideal occupation would be acting in a film I had written set in the 1930s/40s, we live in hopes. I am delighted to say that since venturing to the countryside where space is not quite the premium it is in town, I have due to the availability of two double garages acquired more classic cars to form a small collection the pride of which are a 1947 Bentley Mk VI and a 2000 Bentley Arnage. My various blogs and websites are continually evolving and I’m sure that by following the appropriate links you will find something which will edify or amuse.
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  1. Don’t worry, just give me your bank details, mother’s maiden name, first pet name, and favourite soup and I’ll have it sorted in a jiffy!

    • Frankly I’m sure you could have done a better job of sorting it, I have had problems like this before and it always takes hours if not days to get them sorted. Ebay says don’t give any details before you get paid, so I’m rather wondering how I can give the buyer my address for collection as I am unable to get paid. Giving the address before you have been paid leaves you open to the less honest members of society to come round and steal the item before they have paid you. Sadly, life has taught me that you’re much better erring on the side of caution and not trusting anyone nowadays.

      • Sadly, I agree. When you think of all the agreements that have been made, in the past, on the shake of a hand, we are now in a very sorry state indeed

      • It takes ten times as long and involves seven times as much paperwork to get something wrong and then another hour chatting on line to end up not getting it fixed but I suppose that’s what young people call progress!

  2. adguru101 says:

    I feel your pain. Yikes! Anyone remember newspaper classified ads? You listed something, the buyer showed up and paid for it and you were DONE. OMG.

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