The following is a transcript of my online conversation with Ebay customer support which lasted for virtually 50 minutes and still the problem was not resolved.
I listed an item as collection only and yet the buyer is unable to pay as Ebay says I should post the item to him, now I may have made a mistake in my listing but as I sold another item which has gone through with no problem I assume my listing should have been alright.
Assuming I had made a mistake how long should it take for an Ebay customer support assistant to adjust my listing details so the payment can go through, I would have thought a few minutes at the most but this is yet another example of dealing with these foreign call centres where it takes forever and still is not resolved at the end.
Should you have all the time in the world and actually read the transcript to the end I was actually cut off as I was still trying to communicate but the massage was blocked, I have no idea how this can be cost effective for a business, I imagine they pay these people peanuts to do the job but as we all know, if you pay peanuts you get monkeys, rather than highly trained individuals who can actually solve the problem for you.
Escalation from eBay Helpbot2021 – 09 – 2111:56:46 UTC Kashif
Hi I see that you have been transferred to me. My name is Kashif. I’ll be looking after you today.
11:57:22 UTC 7394joe
I sold an item as collection only but the buyer can not pay by paypal as it wants me to post the item. I need to change this so the buyer can pay by paypal.
11:57:45 UTC Kashif
Hi Joseph hope you are doing well.
11:57:47 UTC Kashif
I certainly understand your situation and Iâm eager to sort things out for you.
11:57:58 UTC Kashif
Could you please help me with the item number you are referring to?
11:58:55 UTC 7394joe
11:59:06 UTC Kashif
Thank you for confirming. Do not worry, I will surely help you with this. Please give me 2-3 minutes to check it.
12:04:09 UTC Kashif
It is taking longer than I had anticipated to pull up the requested information, I will need an additional few minutes.
12:04:23 UTC 7394joe
12:07:27 UTC Kashif
Thank you for waiting patiently.
12:07:28 UTC Kashif
Joseph I have gone through your concern and the best I would suggest you here is that you send an invoice to the buyer and ask them to pay for the item.
12:08:21 UTC Kashif
You can find the option to send the invoice from the sold section of your ebay account.
12:09:33 UTC 7394joe
It will not let me send an invoice either as it wants me to post it, which is obviously not able to do as the item is a very large lawnmower which I listed as collection only. I have no idea why it keeps wanting me to post it.
12:12:09 UTC Kashif
So you want that the item is collected in person and the payment is done via paypal. Right?
12:12:31 UTC 7394joe
12:21:42 UTC Riddhaya
Hello joseph. Thank you for contacting eBay Managed Payments my name is Riddhaya, and I am happy to help you today. For the safety and security of your account please do not provide any personal/sensitive information.
12:21:45 UTC Riddhaya
I hope you are safe and doing well.
12:21:52 UTC Riddhaya
I see you opened this account 16years ago, thank you for your loyalty.
12:23:30 UTC 7394joe
All I want is to get paid by paypal for the lawnmower I sold which I listed as collection only but ebay is stopping it and asking for me to post the item.
12:24:04 UTC Riddhaya
Okay, I understand your concern but unfortunately I have bad news for you!
12:24:35 UTC Riddhaya
PayPal and eBay have parted ways so I would not be able to help you regarding anything to do with PayPal. But the good news is , we are now managing your payments.
12:25:10 UTC Riddhaya
All you have to do is set up a place where we can pay you, you can add your bank account with us to get the funds directly in your bank account or you can add payoneer account with us.
12:25:18 UTC Riddhaya
Payoneer is somehow like PayPal but better.
12:25:33 UTC Riddhaya
I request you to please try it if you are not comfortable with adding the bank.
12:26:02 UTC 7394joe
How do I get paid then, I am concerned about safety and prefer transfers rather than cash?
12:26:26 UTC Riddhaya
Please add your bank account with us, we would be seing you the payouts to your bank directly.
12:27:43 UTC 7394joe
Where do I go to add my bank details, I haven’t noticed where to do that?
12:28:29 UTC Riddhaya
To update your checking account details in My eBay: Go to Payments in your My eBay. Select Edit under your bank account labeled Used for payouts. Make your changes and select Update bank account.
12:28:43 UTC Riddhaya
I request you to please follow the steps in order to add your bank account.
12:30:18 UTC 7394joe
I thought my bank account details were there already as I buy through that account, is there a different place for selling?
12:33:03 UTC 7394joe
Are you still there?
12:33:20 UTC Riddhaya
Yes I am right here.
12:34:01 UTC Riddhaya
Yes please, I request you to add the account in order to get paid.
12:35:20 UTC 7394joe
Surely my bank account details are already there as I buy with that account, is there a different place to put my bank details to get paid?
12:36:25 UTC Riddhaya
Okay, allow me 2 minutes to check
12:38:37 UTC Riddhaya
I have good news for you!
12:38:45 UTC Riddhaya
Your bank is connected and active.
12:39:03 UTC Riddhaya
I request you to please go to My eBay > Selling and confirm if you see any error,
12:39:23 UTC 7394joe
Then how do I get the buyer to pay?
12:40:12 UTC Riddhaya
Please confirm if you have any error.
12:43:42 UTC Riddhaya
I do not mean to rush but are you still there?
12:44:00 UTC Riddhaya
Since you are not replying to this conversation, unfortunately I will have to disconnect this chat.
12:44:02 UTC Riddhaya
Thank you joseph for contacting eBay chat support. Hope you have a great day ahead!
Chat ended by RiddhayaHAD THE CONVERSATION GONE ON ANY LONGER I PROBABLY WOULD HAVE ENDED IT MYSELF WITH THE COMMENT; GOODBYE I HAVE TO FINISH THIS WASTE OF MY LIFE CONVERSATION AS I FIND I HAVE LOST THE WILL TO LIVE!