I have just spent the last four days trying to pay on line one of my Barclaycard credit cards, a process which used to take a matter of minutes even for a Luddite like me, however Barclays in their wisdom have decided this was far too easy for me and have now brought in a new “improved” system.

Prior to this new system I would open my bank details on my computer and press the “make a payment” button and select from my drop down list of payee’s the person or business I wished to pay, enter the amount and press pay, which even for someone like me was a fairly simple procedure and could be completed in very little time.

However Barclays in their infinite wisdom have decided this was far too easy and have now removed any payee’s from my drop down menu which are duplicated, in my case it was one of my two Barclaycard credit cards allegedly in an attempt to stop people sending money to the wrong payee.

I am sorry if this is getting a tad long winded but if you think this is long winded you should have seen my attempts over the last four days to reinstate the missing card details to the drop down list, all to no avail until I finally gave in and phoned Barclays for assistance.

It now seems that if I wish to pay my missing card I now have to select the details of the card still remaining on the list that corresponds with that particular Barclaycard and enter the amount as usual and then enter the card number for the card I wish to pay whereupon I am then directed to the PINsentry page, now at this stage I will have to explain what PINsentry is for those of you who do not have a Barclays account.

The PINsentry is a security machine rather like a small calculator which requests that I enter my Barclays debit card into the machine and press “respond” followed by “enter your pin” which then requests that I enter the 8 digit number on the screen of my computer which then generates another 8 digit number which I have to enter in the two boxes on the computer screen which will finally allow payment to go through.

Apparently I am not the only Barclays customer who has contacted them and commented that their new system is fxxxing lunacy, I am living in hopes that the old system will be reinstated as they sometimes do when some bright spark comes up with what they think is an extremely clever idea and those of us who have to use it are left losing the will to live.

I am now going for a lay down in a dark room in an effort to reduce my blood pressure to normal levels and was wondering if there is an award for the most stupid idea of the year for which I might nominate Barclays back room boys. I seem to have to explain everything in this modern age, “boys” is the old fashioned generic way of describing people of both sex, which I assume will nowadays include those of a non binary persuasion and others identifying as something else, a banana for example.

As I said in the title, Barclays you couldn’t leave them in charge of a cocktail party in an off licence.

The early history of Barclays Bank


About The Diary of a Country Bumpkin

I am a retired actor, although to be honest I only retired because I wasn't getting any work due to losing my agent when I became a full time carer to my mother who had dementia. and the option of becoming an unemployed actor/waiter at my age was ludicrous, especially as my waiting skills are non-existent. Having said I’m retired, I don’t think there really is such a thing as a retired actor for I am still available for work, I just don’t have an agent or any connections with regards to obtaining any worthwhile work. I have over the years done student films when there is nothing else available, always low paid (if at all) the only incentive was always the promised copy of the finished film for your show reel which nine times out of ten always failed to materialise. I spent many years looking after my aged mother and shortly after her death I was lucky enough to run into an ex-girlfriend of many years ago and our romance blossomed once again, resulting in us getting married in 2013. My move to the countryside inspired me to write The Diary of a Country Bumpkin which tells of my continuing dilemmas in dealing with the rigors of the countryside from the unexpectedly large number of pollens, fungal moulds and hay products waiting to attack the unsuspecting townie. I enjoy writing, see my play Dulce Et Decorum Est Pro Patria Mori on The Wireless Theatre Company, The Plays Wot I Wrote and The Battle of Barking Creek both available on and am very fond of classic cars so my ideal occupation would be acting in a film I had written set in the 1930s/40s, we live in hopes. I am delighted to say that since venturing to the countryside where space is not quite the premium it is in town, I have due to the availability of two double garages acquired more classic cars to form a small collection the pride of which are a 1947 Bentley Mk VI and a 2000 Bentley Arnage. My various blogs and websites are continually evolving and I’m sure that by following the appropriate links you will find something which will edify or amuse. I have written a number of different books all available on Amazon, so don't be shy should you feel the urge to purchase.
This entry was posted in Uncategorized. Bookmark the permalink.


  1. I sympathise Joe. I was a Barclays customer for over 40 years and left them because of their incompetence. They didn’t even ask me why I was leaving!

    • Sadly nowadays most companies seem as bad as each other, what I can’t stand most is they make something ten times harder to do and try to convince you it’s a better way of doing things. They have done things like this before and after getting complaints have reverted to the original way of doing things, so I remain optimistic but I won’t hold my breath waiting!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.