CONTINUING THE STORY OF THE MISSING PARCEL FROM YODEL, HAVING COMPILED THE FOLLOWING BEFORE I SENT IT, HERE IS A RATHER BRIEF TRANSCRIPT OF MY ONLINE CONVERSATION WHICH FOLLOWED THIS MORNING WITH YODEL CUSTOMER SERVICE.

I contacted you yesterday concerning a missing parcel and have now received your reply to my query which was;

We are contacting you regarding the investigation, which was raised, the driver has left that the parcel by the door at the Fenny slade house, however the driver will be spoken to regarding the method of delivery to prevent this from happening again. If you are still unable to locate the parcel, I would request you to please contact your retailer. They will advise you what steps to be taken to resolve this delivery issue.

Having been to this address which is some 100 yds from my property I am firstly wondering why they would allegedly leave a parcel so far from my house and secondly why they couldn’t drive the extra distance and drop it at our gates which as you can see from the photograph are some 10 feet tall with the name of the house clearly down the left-hand side in white and are surely quite easy to spot.

Unfortunately, their chat site would not allow me to upload the photo of the gates but I have inserted them here to emphasize that even a blind man riding by on a horse on the other side of the road would have difficulty missing them.

Last night (24^th) I received an email at 23.26 saying another parcel I was waiting for had been delivered at 23.54 so I went out to our gates to check but there was no parcel, I also found it odd that you could receive the message at 23.26 saying it was delivered at 23.54 when that time had not yet occurred.

This morning(25^th) I received a similar email which came at 03.11 at night saying another parcel had been delivered at 23.54 and again on checking in the morning neither of the parcels had been delivered.

Some time later my daughter went to the door to find a lady with three parcels which had been wrongly delivered to her which should have come to my house, two of which related to the emails from last night and the other parcel was for another member of this household.

This is the third different address your delivery driver has left or allegedly left parcels at for me and I have now had to spend the morning walking up and down the road trying to locate the missing items and still have one outstanding, which was not at the address you sent me.

This standard of business is absolutely abysmal and if this is reflected in the country as a whole, I am amazed you are still in business.

Should you have any further news of my missing parcel perhaps when you have located it you would be kind enough to deliver it to me.

Kind regards,

Joe Wells.

Good Afternoon, Joe. Welcome to Yodel Live Chat support. I hope you are doing well.

Mohd Sahil • ‎1:39 PM

‎1:42 PM

I can understand your concern, let me look into this for you and assist you further, please allow me a few minutes. Please give few minutes while I am checking the details for you.

‎QUITE SOME TIME PASSED.

Thank you fore waiting, as I can see that your parcel has been delivered on 21st JUL 23 at 13:58. Furthermore, we have raised driver complaint about the delivery regarding. I would request your please kindly contact your sender and ask to contact us via client portal, so we will be able to solve this concern for you.

Mohd Sahil • ‎1:48 PM

It wasn’t delivered to my house and not to the address you said it had gone to. So if you know it was delivered on 21st JUL 23 at 13:58. you might also know where it was delivered?

‎1:50 PM

Joe, I understand the importance of this parcel for you, If I were at your place I would have felt the same. We are from Live Chat and we are only helping with parcel tracking details. In this case we have another department which is client portal. I have raised driver complaint with our team, I would request you please contact your sender and ask to contact us via client portal, so we will be able to solve this concern for you.

‎1:51 PM

Are we connected?

‎1:53 PM

As I have not heard from you for a while, I will now close down this chat. I hope I have been able to answer all of your queries today. If you do need any further help, please do not hesitate to get in touch.

SO, NOT ONLY ARE YODEL USELESS AT DELIVERING PARCELS, I WOULD SUGGEST THEIR CUSTOMER SERVICES WOULD BE HIGH ON THE LIST FOR THE “ABOUT AS MUCH USE AS A CHOCOLATE FIREGUARD AWARD”.

PASSING THE BUCK TO THE POOR RETAILER TO GIVE ME A REFUND WHEN THEY HAVE PAID THIS USELESS COMPANY TO DELIVER THE ITEM CAN BE LOOKED AT IN TWO WAYS.

FIRSTLY, WHAT A BRILLIANT BUSINESS MODEL YODEL HAVE, THEY NOT ONLY SHUT DOWN ANY COMPLAINT BY SAYING YOU HAVEN’T TYPED YOUR REPLY QUICKLY ENOUGH AND THEN PASS YOU TO THE RETAILER TO GIVE YOU A REFUND, THEREBY GETTING RID OF THEIR PROBLEM AND GETTING SOMEONE ELSE TO PAY FOR IT.

SECONDLY, IT COULD BE CONCEIVED AS AN UNDERHAND DESPICKABLE WAY TO CARRY ON A BUISNESS BUT ONE THAT IS SURELY DOOMED TO FAILURE SHOULD THEY CONTINUE IN THIS MANNER IN THE LONG TERM.

UNSURPRISINGLY, I AM NOT EXPECTING ANY FURTHER COMMUNICATION FROM YODEL ON THE MISSING PARCEL, NOR AN APOLOGY FOR THEIR DREADFUL SERVICE.