Here we go again with the never-ending saga of the worst delivery company in the world.

I managed to find a telephone number to contact Yodel yesterday as they seem to be ignoring my live chat, as I said before in a joke, perhaps I have been de Yodel’d but perhaps it wasn’t a joke. My conversation was long and involved as I was unable to get a refund for the missing parcel unless I got written proof from Yodel that the item had not been delivered which they were reluctant to do as they were adamant that it had been delivered, although they didn’t specify where on earth they had delivered it to. I persevered and think they are actually going to try to sort it out with the depot, so up to that point I only had the two parcels that were missing.

However, this morning a very pleasant lady drove round to my house from Sawbridgeworth which is a town some 3 or so miles away with another of my missing parcels, I was amazed and thanked her profusely. Now I know whenever I contact Yodel they swear blind that my parcel has been delivered and then suggest that I go and ask my neighbors (American spelling, another of my pet hates) if they have the parcel. I am rather loathe to do this as I have paid for Yodel to deliver the parcel to my door and not to six other addresses as they have done recently with every parcel they have delivered.

Had I known this parcel was in the next town with a completely different postcode to mine I could, I suppose have made the effort to go round and look for it, although with well over two hundred postcodes and some 3585 dwellings in CM21 I think it might have been a little like looking for a needle in a haystack.

However, I contacted Yodel to update them on the situation.

Thanks for completing these details. You will shortly be connected to one of our team.

Yodel • ‎1:54 PM

Good afternoon, Joe. Welcome to Yodel Web Chat. How are you doing today?

Saksham Bhatli • ‎1:57 PM

Sometimes when communicating with Yodel for the umpteenth time I do find myself losing the will to live but persevered, although I couldn’t be bothered with the full explanation as all I wanted to say was someone has kindly driven round with my parcel.

I spoke to customer services yesterday chasing two missing parcels, however this morning a person from the town next to me some 4 miles away drove round with this missing parcel. Their post code is CM21 and yet your driver left my parcel 4 miles away with the wrong post code, no wonder all your parcels go missing.

‎1:59 PM

I’m sorry for the inconvenience that caused you. I certainly understand your concern.

‎2:01 PM

I’m sorry you had to face the inconvenience with the driver at the time of the delivery. I’ll make sure that this is raised with the concerned team to avoid this being repeated in the future.

Saksham Bhatli • ‎2:02 PM

Briefly…..

I just want you to know that this parcel has been delivered by someone in the next town but at least I now only have one missing parcel.

‎2:03 PM

What joy there would be if he could stop my parcels going missing in the future.

I would be delighted if this never happened again but as you have failed to deliver 6 parcels to my house recently, I don’t have a lot of faith that this will happen.

‎2:04 PM

Could you please provide the parcel tracking number of hte missing parcel?

the*

Saksham Bhatli • ‎2:05 PM

I didn’t have the strength to go through it all again having spent some considerable time on the phone doing so yesterday.

Customer services have the details of this one and I think they are dealing with it, I just wanted to update you that this parcel has been found. That’s all thank you.

‎2:07 PM

I think he must have found it all to much as well as his response of “are” didn’t seem much use to man nor beast.

are

Saksham Bhatli • ‎2:08 PM

This conversation was becoming a little like two love struck teenagers waiting to say goodbye, “no you say goodbye!” So I took the bull by the horns and ended the conversation.

Thanks for your help, goodbye.

‎2:09 PM

Your welcome, Have a nice day.

Saksham Bhatli • ‎2:10 PM

Barring the fact that I still have one missing parcel, as things go with Yodel this was quite a constructive morning, I hope!