It is now a month since I first contacted the ebay seller about my missing parcel and have gone into the black hole of customer complaints with both the seller, ebay and Yodel and surprise surprise they all pass the buck, hoping that people like me will lose the will to live and give up and go away.
The system works like this; I complain to the seller who bats me off by saying, Yodel say it has been delivered which means I have to contact Yodel, who bat me off by repeating it has been delivered. The next move is to contact ebay who (and you may have guessed this) say, if Yodel say it has been delivered then I am not able to get a refund! I seem to have disappeared up my own rectum.
I was informed that it had been delivered to our brown front door, now I’m wondering how they managed that as they firstly have to press the intercom on our ten foot tall black gates to gain access to our front door which is glass panelled and painted white!
Many hours of emails to the seller get me nowhere, except the offer of a refund when I return the item that was not delivered to me, however I am not one to give up easily for it is not the £12.79 but the principal of being ripped off that counts.
Finally, when contacting Paypal who I used to purchase the item I eventually get my refund but I believe they claim the money from ebay and not the seller but I’m grateful for small mercies, it would however be nice if ebay were to contact the seller and tell them to “stop taking the piss”. Forgive my French but I’m led to believe it is a commonly used business expression, especially where ebay and Yodel are concerned.
I may have learned something from this experience which could be of use to others in my predicament, which is to leave negative feedback before you open an ebay dispute as it seems once they have closed the dispute you are unable to leave negative feedback even if you still have not received either the item or a refund.
The following is just a small sample of my conversations with the seller which starts from the bottom of the page and works its way to the most recent and may give foreign scholars some insight as to the definition and meaning of the word bullshit.
New message from: friendshops852(335,272)“Dear Customer,Sorry, please give us time to check it for you. Then contact us later.Best wishes! “Reply
Your previous messagePLEASE STOP THIS MESSING ABOUT. I CAN NOT RETURN SOMETHING YOU HAVE NOT DELIVERED TO ME.
friendshops852:“Dear customer, don’t you want a refund? I ask you to return it for a full refundIf you have any questions, please feel free to contact us.best wishes! “
Your previous messageSTOP MESSING ME ABOUT, I DID NOT RECEIVE THIS ITEM AND YOU HAVE BEEN GAMING THE SYSTEM JUST SO YOU DON’T HAVE TO GIVE ME A REFUND, THIS IS DISPICABLE BEHAVIOR. I SHALL CERTAINLY NEVER BUY ANYTHING FROM YOU EVER AGAIN, PERHAPS YOU THINK THIS IS CLEVER OR FUNNY BUT I CAN TELL YOU IT IS THE ACTIONS OF A THEIF AND A FRAUD. I’M CERTAIN YOU ARE NOT ASHAMED OF YOUR BEHAVIOUR BUT YOU DAM WELL SHOULD BE.
friendshops852:“Thanks for your letter. Glad to serve you. Thank you for your understanding and support. Thanks for your patient reply. If you have any questions, please feel free to contact us. best wishes! “””
Your previous messageI AM GETTING A LITTLE FED UP WITH THE WAY YOU ARE DEALING WITH MY REQUEST FOR A REFUND FOR AN ITEM WHICH I DID NOT RECEIVE. PERHAPS YOU DON’T MIND IF PEOPLE LEAVE A NEGATIVE REVIEW BUT I SEE NO OTHER OPTION BUT TO DO SO. THE SERVICE I HAVE RECEIVED FROM YOU IS ABSOLUTELY USELESS AND I WOULD ENCOURAGE PEOPLE NOT TO PURCHASE FROM YOU AS YOU ARE NOT A TRUSTWORTH BUISNESS. I AM ASKING FOR THE LAST TIME, WILL YOU PLEASE REFUND ME FOR THIS ITEM WHICH YOUR COMPANY HAS FAILED TO DELIVER TO ME.
friendshops852:“Dear customer, OK, after receiving the returned package, we will handle the refund in time. Thank you for your patient reply.If you have any questions, please feel free to contact us.Have a nice day!”
Your previous messageHow can I return something that I have NOT RECEIVED, I thought you were going to send me one to replace the one I DID NOT RECEIVE.
friendshops852:“Dear customer, sorry, you can go to EBAY to apply for return, we will give you a refund within 2-3 days after receiving the goods, do you think it is acceptable? If you have any questions, please feel free to contact us.best wishes! “””””””
Your previous messageI am happy to receive a new machine to replace the one that went missing but please DO NOT send it by YODEL. The last 7 parcels I have ordered from various sellers have either not been delivered or delivered to the wrong address. We may just have one YODEL driver on our route who is unable to deliver properly and just drops parcels at any address, I have no idea but clearly you CAN NOT rely on YODEL to deliver the parcel. Sorry to go on but it would be a shame to send another machine and not receive that as well. Thank you.
friendshops852:“Dear customer, we are sorry, please accept our sincere apology. In order to solve this problem, we would like to send you a new one for free. If you agree, please reply to us and we will take further steps towards a final solution. Thank you cooperation. Have a nice day!
Your previous messageI have told you before that YODEL will not supply one, they do not do this. I still have not received this item which I purchased from you in good faith expecting to have it delivered to my house. You have failed to do so and have therefore broken your contract with me and I am therefore asking that you refund me for the lost item.
friendshops852:“Dear customer, have we told you about a full refund before? Can you provide a record? If you have any questions, please feel free to contact us.best wishes! “
Your previous messageI HAVE NOT RECEIVED THIS ITEM AND I WOULD LIKE A REFUND, PLEASE STOP MESSING ME ABOUT AND GIVE ME A REFUND FOR THIS ITEM WHICH I HAVE NOT RECEIVED.
friendshops852:Thanks for your email and it’s our pleasure to serve on you.Dear customer，would you please kindly specify the problem ？we will try our best to solve the problem for you.Should you have any queries, please feel free to contact us.Yours faithfully,
Your previous messageYou must know what it looks like there is an image at the top of this email (on my computer) and you sold it to me. If you had delivered it to me I would be able to take a photo but as I don’t have the item this is the best I can do regarding an image.
friendshops852:“Dear customer, we are sorry for this. Can you provide a picture of the product? We will take further action once we receive the picture from you.””If you have any questions, please feel free to contact us.Have a great day today! “””
Your previous messageI have contacted Yodel who say they don’t give emails to say the item has not been delivered, however I still have not received my item. I recently had someone drive round to my house from another town 3 miles from where I live with a completely different post code starting CM21, this is the seventh item that Yodel have NOT delivered to my house. It may not be your fault directly but if you use a delivery service that has lost seven of my items, that is not my fault. I should not have to pay for an item I have NOT received and would expect that you either send me a replacement item or give me a refund.
I am a retired actor, although to be honest I only retired because I wasn't getting any work due to losing my agent when I became a full time carer to my mother who had dementia. and the option of becoming an unemployed actor/waiter at my age was ludicrous, especially as my waiting skills are non-existent.
Having said I’m retired, I don’t think there really is such a thing as a retired actor for I am still available for work, I just don’t have an agent or any connections with regards to obtaining any worthwhile work.
I have over the years done student films when there is nothing else available, always low paid (if at all) the only incentive was always the promised copy of the finished film for your show reel which nine times out of ten always failed to materialise.
I spent many years looking after my aged mother and shortly after her death I was lucky enough to run into an ex-girlfriend of many years ago and our romance blossomed once again, resulting in us getting married in 2013.
My move to the countryside inspired me to write The Diary of a Country Bumpkin which tells of my continuing dilemmas in dealing with the rigors of the countryside from the unexpectedly large number of pollens, fungal moulds and hay products waiting to attack the unsuspecting townie.
I enjoy writing, see my play Dulce Et Decorum Est Pro Patria Mori on The Wireless Theatre Company, The Plays Wot I Wrote and The Battle of Barking Creek both available on Amazon.co.uk and am very fond of classic cars so my ideal occupation would be acting in a film I had written set in the 1930s/40s, we live in hopes.
I am delighted to say that since venturing to the countryside where space is not quite the premium it is in town, I have due to the availability of two double garages acquired more classic cars to form a small collection the pride of which are a 1947 Bentley Mk VI and a 2000 Bentley Arnage.
My various blogs and websites are continually evolving and I’m sure that by following the appropriate links you will find something which will edify or amuse.
I have written a number of different books all available on Amazon, so don't be shy should you feel the urge to purchase. https://www.amazon.co.uk/Mr-Joe-Wells/e/B06XKWFQHT/ref=dp_byline_cont_book_1
It’s been so long arguing about getting the money back I’ve gone off the idea altogether, we were going to use it to steam hats, I’ll just brush the dust off and settle for that!
The Diary of a Country Bumpkin 
I just want to know if this product is any good? Does it do the job you wanted it to? Seems a very reasonable price too!
It’s been so long arguing about getting the money back I’ve gone off the idea altogether, we were going to use it to steam hats, I’ll just brush the dust off and settle for that!